Welcome to our patient information page!
We’ve compiled links to trusted sources to help you maintain, improve, and protect your oral health. Whether you’re in pain now and looking for a local dentist or clinic, or just searching for a good source of information for your family, we hope these resources will guide you down the right path.
Find a Local Dentist
Nearby Low-Cost Dental Clinics and Programs
Dental Programs for all Needs and Ages
A number of programs administered by the state of Texas or by non-profit organizations are available to assist the public in finding dental care.
These listings are provided as a service and do not imply endorsement of any particular program or practitioner.
Mission Arlington/Mission Metroplex
Allan Saxe Dental Clinic
210 West South Street, Arlington, TX 76010
The Caring Place Dental
901 West Broad Street, Mansfield, TX 76063
Salt and Light Dental Clinic – Community Crossroads Building
(Case Worker Referral Needed)
1516 Hemphill, Fort Worth, TX 76110
SLIDING SCALE – MEDICAID – CHIP
JPS Arlington Dental
1050 West Arkansas Lane, Arlington, TX 76013
JPS Cypress Dental
1513 East Presidio, Fort Worth, TX 76102
JPS Diamond Hill Dental
3308 Deen Road, Fort Worth, TX 76106
*Must Show Proof of Residency for Tarrant County
Dental Information and Trusted Sources
Have a question about dentistry or oral health? Click here to visit the American Dental Association website MouthHealthy.org. Within you’ll find reliable and up-to-date information provided by experts on all things related to your dental health.
Complaint Resolution – Peer Review Program
Even in the best dentist-patient relationship, a problem may occur. First, discuss any concerns you have with your dentist. Many times this will help clear up the matter. The dentist should be able to address your issue. Simply bring it to the practitioner’s attention by calling the office. If you do not wish to discuss the dispute or “confront” the dentist, send your complaint in writing – certified mail, return receipt requested, will guarantee receipt. When you contact the dentist, make sure you are prepared to discuss:
- The involved date-of-service (treatment date)
- Your issue, and
- An outcome that will make you happy
By contacting the dentist with your issue before going through other grievance processes, you will likely resolve your issue quickly.
If your concern is still unresolved, the FWDDS and TDA have a dispute resolution process called Peer Review.
Peer review is an informal process through which problems or disputes can be resolved at the local level by mediation or panel review. It is neither a court of law nor a punitive action hearing. The FWDDS Peer Review Committee consists of FWDDS member dentists who volunteer their time and expertise to assist patients and dentists. The volunteers who serve on these committees are dentists who were selected by the leaders of their local societies because of their reputation within the dental community, especially as it relates to their technical knowledge, clinical skill and judgment.
Matters accepted for Peer Review
- Appropriateness of Care: The Peer Review Committee shall determine the professional acceptability of planned or completed treatments, consistent with diagnosis. In other words, did the dentist provide appropriate treatment for the condition that existed?
- Quality of Treatment: The Peer Review Committee shall determine the acceptability of completed treatment based on the standard of care expected by the profession. In other words, was the treatment performed by the dentist done correctly?
Matters not accepted for Peer Review
- Any complaint that doesn’t concern the appropriateness of care or quality of care is not accepted.
- If the case involves a payment and/or billing dispute, it is not accepted.
- Complaints of poor customer service, practice management or concerning a staff member’s behavior are not accepted.
- Insurance complaints and/or disputes are not accepted.
- If litigation has been initiated, the case will not be accepted.
- If a complaint has already been filed with the Texas State Board of Dental Examiners, it will not be accepted.
If you would like to initiate a complaint, please call the Complaint Resolution Hotline at 800.832.1145 x 153 or send an email to [email protected] or [email protected]. The following information must be included:
- The first and last name of the treating dentist.
- The city where the treatment was performed, and
- A very brief description of the complaint. Details of the complaint will be required at a later time.
Upon receipt of the required information, you will be provided with the appropriate contact information.
If you are looking for a new dental provider, please visit https://findadentist.ada.org/ to find a member dentist near you.